Compliance & Ethics Overview

Our Commitment to Compliance

CAO of WNY is committed to operating with the highest standards of ethics, transparency, and compliance. Our Compliance Department serves as a trusted resource for staff, clients, and community stakeholders by promoting a culture of accountability, integrity, and confidentiality across all programs and services.

How to Report a Concern

Anyone, including staff, clients, vendors, or community partners, can report a concern confidentially and without fear of retaliation. All reports are taken seriously and promptly reviewed by the Compliance Department.

Compliance Hotline 24/7: (716) 579-7862
Compliance Email: compliance@caowny.org
Chief Compliance Officer: (716) 846-9505
Online Reporting Form: Click here.

Client Rights & Confidentiality

We are committed to maintaining a safe and respectful environment for everyone. Concerns may be reported anonymously. We encourage open communication and a culture where ethical concerns can be raised without fear of retaliation. Confidentiality is upheld to the fullest extent possible throughout the review process.